Position Title:

SALES SUPPORT ENGINEER

Locations:

DIDSBURY

Reports To:

DEPT. OFFICER / MANAGER

Natural Work Team:

SALES / TECHNICAL

Clock/Salary:

SALARY

Hours of Work:

M-F, 37.5HRS, 09.00AM – 5.00 PM (FLEX)

JOB PURPOSE:
To assist the with the efficient and smooth running of the Technical and Sales Department by ensuring function processes are followed, customers are communicated with effectively in terms of quotes and delivery updates, whilst also looking to help grow future business sales.

 

PRIMARY ACCOUNTABILITIES:

  • Build and maintain strong professional relationships with key customers, ensuring that the CRM System is kept up-to-date
  • Interpret customer instructions and/or drawings and liaise directly with Architects and Designers
  • Advanced quote generation including supply of relevant technical information and advice in line with Group policies/procedures
  • Quote conversion and order processing via customer managed portals
  • Liaise with Design, Purchasing and Production departments regarding large projects and PDS orders to ensure SLAs are met, escalating to management where this is not possible
  • Provide Customer Helpdesk support i.e. product operation and maintenance queries, advise on relevant regulations and safety standards, warranty claims and product complaints
  • Maintain an up-to-date knowledge of the Group product and services and cross and/or upsell when liaising with customers
  • Assist the Finance Department with customer credit control
  • Produce relevant customer market research
  • Provide relevant export control support where appropriate

 

ESSENTIAL PERSONAL SKILLS / ATTRIBUTES:

  • HND/HNC with at least five years’ experience in a light to medium engineering company working in a technical and/or sales environment, applicants working towards HNC/HND would be considered
  • Able to read and fully understand manufacturing drawings
  • Computer literate, with good knowledge of Word, Excel and Outlook
  • Good standard of written and verbal English with an excellent telephone manner
  • Positive approach / attitude to customer service (both internal and external customers)
  • Creditable and able to liaise confidently with both internal and external stakeholders including customers, suppliers and regulatory bodies
  • Professional conduct demonstrated at all times with the ability to remain calm under pressure
  • Ability to motivate self and work alone or as part of a team
  • Attention to detail and ability to prioritise workload
  • Continuous-improvement mindset; highlight inefficient processes and suggest changes

 

DESIRABLE SKILLS / ATTRIBUTES:

  • Previous experience working in a SME
  • ISO 9001 experience

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    As a progressive and expanding group, we are always seeking people with the right attitude, skills and knowledge across all our companies.